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Frequently Asked Questions
1. What is Infinity Warehouse?
Infinity Warehouse is an online store offering a wide range of beauty products, cosmetics, accessories, and gifts for both men and women. We carry a large number of products from trusted beauty brands, carefully imported from the USA and delivered straight to you, Australia-wide.
2. Do you offer free shipping?
Yes! We offer free standard shipping on all orders over A$100 within Australia. For orders under A$100, a flat-rate shipping fee of A$10 applies. Can review our shipping policy Here.
3. How long will it take for my order to arrive?
Once your order is processed, delivery typically takes between 3-5 business days. We process orders within 1-3 business days, Monday to Friday. Orders placed after 4:00 PM EAST will be processed the next business day.
4. Do you ship internationally?
Currently, we only ship within Australia.
5. Can I change or cancel my order after I’ve placed it?
Once an order is placed and processed, we are unable to make changes or cancellations. However, if you encounter any issues with your order, please contact us as soon as possible at infinitywarehouseau@gmail.com
and we’ll do our best to assist you.
6. Do you offer sample products?
Yes! We offer samples of select products to give you a chance to try before committing to a full-sized product. Look out for opportunities to receive free samples with your order.
7. Do you accept returns?
Yes, we accept returns for 30 days from the date of purchase. Products must be in their original condition, unused, and with all packaging intact. For more details, check our Returns & Refund Policy.
8. How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number. You can use this to track your order through Australia Post or our site tracking page.
9. What payment methods do you accept?
We accept a variety of payment options, including credit/debit cards, Visa, Mastercard, American Express. and other secure online payment methods as ApplePay, GooglePay and Shop.
10. Do you deliver to P.O. Boxes or Parcel Lockers?
Unfortunately, we do not deliver to P.O. Boxes or Parcel Lockers. Please ensure that you provide a physical address for delivery.
11. How do I contact customer support?
If you have any questions or need assistance, you can reach our customer service team through:
- Email: infinitywarehouseau@gmail.com
- Phone: 1300082576
- Live Chat: Available on our website during business hours, Mon - Fri, 8:00am-4:00pm AEST.
12. How can I join Beauty Coquette Rewards?
You can sign up for Infinity Warehouse through our website and enjoy exclusive offers, early access to promotions, and more!
13. What is your return policy for faulty or damaged items?
If you receive a faulty or damaged item, please contact us immediately at info@infinitywarehouseau.com
. We’ll arrange for a replacement or refund, and cover any return shipping costs. This is in line with your rights under Australian Consumer Law.
14. Are all your products authentic?
Yes, we are a resellers of all the brands we carry. We only sell genuine, high-quality products directly sourced from the brands or their authorized distributors—no parallel imports or fakes.